Existing providers

    • As one of our network providers, you have access to a dedicated team at AXA PPP International.

      Our Medical Services team is responsible for all agreements and relationships with our medical providers. We work closely with providers to ensure our working relationship is as smooth as possible.

      Please see below for information on who to contact. Information on how to claim and submit invoices can be found on the right of the page.

    • Contact us

      To contact AXA PPP International, please use the contact details below:

      Customer Service

      Contact our Customer Services team 24 hours a day for:

      • Questions about membership
      • Pre-authorisation of treatment
      • Guarantees of payment (GOP) / Letters of guarantee (LOG)
      • Confirmation of policy benefits / limits

      Telephone: +44 (0) 1892 503 856

      Guarantee of payment / Letters of guarantee for in-patient treatment can also be requested by fax and email:

      Fax: +44 (0) 1892 503 787

      Email: ICMTmed.HEALTH@axa-ppp.co.uk

      International Provider Account Services (IPAS)

      Contact IPAS for:

      • Billing and invoice queries
      • Remittance advice requests

      Email: HASinternational.health@axa-ppp.co.uk

      If you have any outstanding invoice queries, please complete the attached document with details of the invoices.

      Medical Services

      Contact Medical Services for:

      • Questions about existing or new provider agreements
      • Updating bank or contact details
      • General questions

      Email: GlobalNetworkmanagement.health@axa-ppp.co.uk

    • In order to protect our members' information, please ensure that if you are emailing us personal, medical or confidential information, you do so in a secure format.