Privacy and Legal

    • AXA PPP International is a registered trading name of AXA PPP healthcare Limited.

      AXA PPP healthcare Limited ("AXA PPP healthcare") is part of the AXA Group of companies, which takes your privacy very seriously. We promise to do all that we can to protect it.

      The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of our website.

      Any personal information you supply to AXA PPP healthcare via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

      This website has links to the websites of other companies within the AXA Group. Each AXA Group company's website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these if you visit their websites.

      Regulatory information

      AXA PPP healthcare is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

      The FCA have set out rules which regulate the sale and administration of general insurance which we must follow when we deal with you.

      Our registered number is 202947. This information can be checked from the FCA website: fca.org.uk or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.

      AXA PPP healthcare is a recognised insurer in Guernsey.

      AXA PPP healthcare is authorised as a category 'A' permit holder by the Jersey Financial Services Commission.

      AXA PPP healthcare is a trading name of AXA PPP healthcare limited.

      Registered office: 5 Old Broad Street, London EC2N 1DW, United Kingdom.

      Registered in England No. 3148119.

      Registered VAT number GB 243 6741 60

      AXA PPP healthcare is also a participant in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS).

      The scheme may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.

      Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk.

      What information do we collect, and how?

      The personal information AXA PPP healthcare collects through this website may include details such as names, e-mail addresses, postal addresses, telephone numbers, dates of birth, bank/credit card details and health information.

      Personal information is collected by AXA PPP healthcare via this website:

      • through enquiry, registration and claim forms
      • when you purchase any of our products or services
      • when you fill out a survey, or vote in a poll on this website
      • through applications
      • and through feedback forms.

      We also collect information that could identify your computer to us (your IP address) and/or that tells us about how you use our website. See our cookie policy for more information.

      What will the information be used for?

      If we think some of our uses of the information that you give us are unlikely to be clear to you, we will tell you what the uses are before you submit the information to us.

      Our uses include marketing and we may share information for this purpose with other AXA Group companies.

      We will use the information we collect for analytical purposes, and to assist us in improving our website, processes, products and services.

      We will use information to safeguard against fraud and money laundering. This may include sharing information with third parties such as other insurers either directly or through shared databases such as the Insurance Fraud Register. We are required to report details of some suspicious activities to the National Crime Agency (NCA).

      We use other companies to help us provide services to you and to store your information. Many of these are AXA Group companies and some of these companies are based outside the UK, most notably in Switzerland where AXA has a very secure European Data Centre, and in India. In some countries the laws protecting personal information are not as strong as in the UK. We take steps to make sure that companies working for us give an appropriate level of protection.

      Your rights

      AXA PPP healthcare is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals.

      Amongst these are:

      • the right to object to your personal information being used for direct marketing. We will give you the ability to object to this. Where required we will ensure we obtain your consent before undertaking marketing.
      • the right to request a copy of the personal information AXA PPP healthcare holds about you. To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to AXA PPP healthcare Ltd, at the following address:
        Data Protection Manager
        AXA PPP healthcare Ltd
        PPP House
        Vale Road
        Tunbridge Wells
        Kent
        TN1 1BJ

      We have up to 40 days in which to respond to your request. We may need to ask you for evidence of your identity. To avoid delays, please enclose a copy of a utility bill that includes your name and address and a copy of an identity document (such as your photocard driving license or your passport photo page).

      Errors and omissions

      If you believe that there may be an error in any of the information that you have submitted via this website, or in any personal information that we have displayed, please email: webmaster@axa-ppp.co.uk.

      We will review your records as soon as possible.

      Third Party links

      This website may contain links to other websites which are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

      Consent

      We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details when a parent or guardian notifies us that details have been obtained from their child.

      Complaints

      If you have a complaint, please contact us at the following address:
      Customer Relations Executive
      AXA PPP healthcare
      Phillips House
      Crescent Road
      Tunbridge Wells
      TN1 2PL

      Additional Information

      We will amend this privacy statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.

    • Need any help?

      Talk to one of our experienced, multi-lingual advisers on

      +44 (0) 1892 708213*

      *Lines are open Monday to Friday, 8am-6pm (UK time).

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.