Privacy and legal

  • AXA Global Healthcare (UK) Ltd is a part of the AXA Group of companies, which takes your privacy very seriously. We promise to do all that we can to protect it.

    The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of this website.

    Any personal information you supply to via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

    This website has links to the websites of other companies within the AXA Group. Each AXA Group company's website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these if you visit their websites.

    Regulatory information

    AGH Global Healthcare Ltd is authorised and regulated by the Financial Conduct Authority (FCA).

    The FCA have set out rules which regulate the sale and administration of general insurance which we must follow when we deal with you.

    Our registered number is 307140. This information can be checked from the FCA website: or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.

    Our registered office is: 5 Old Broad Street, London EC2N 1DW, United Kingdom.  Registered in England No. 3039521.

    AXA - Global Healthcare is also a participant in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS).

    The scheme may act if it decides that a participant is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.

    Further information about the operation of the scheme is available on the FSCS website:

    What information do we collect, and how?

    The personal information AXA - Global Healthcare collects through this website may include details such as names, e-mail addresses, postal addresses, telephone numbers, dates of birth, bank/credit card details and health information.

    We also collect information that could identify your computer to us (your IP address) and/or that tells us about how you use our website. See our cookie policy for more information.

    What will the information be used for?

    If we think some of our uses of the information that you give us are unlikely to be clear to you, we will tell you what the uses are before you submit the information to us.

    We will use the information we collect for analytical purposes, and to assist us in improving our website, processes, products and services.

    We will use information to safeguard against fraud and money laundering. This may include sharing information with third parties such as insurers either directly or through shared databases such as the Insurance Fraud Register. We are required to report details of some suspicious activities to the National Crime Agency (NCA).

    We use other companies to help us provide services to you and to store your information. Many of these are AXA Group companies and some of these companies are based outside the UK, most notably in Switzerland, where AXA has a very secure European Data Centre, and in India.  In some countries the laws protecting personal information are not as strong as in the UK.  We take steps to make sure that companies working for us give an appropriate level of protection.

    Your rights

    AXA – Global Healthcare is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals.

    Amongst these are the right to request a copy of the personal information AXA – Global Healthcare holds about you. To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to AXA Global Healthcare Ltd, at the following address:

    Data Protection Manager
    AXA Global Healthcare Ltd
    International House
    Forest Road
    Tunbridge Wells
    TN2 5FE

    We have up to 40 days in which to respond to your request. We may need to ask you for evidence of your identity. To avoid delays, please enclose a copy of a utility bill that includes your name and address and a copy of an identity document (such as your photocard driving license or your passport photo page).

    Errors and omissions

    If you believe that there may be an error in any of the information that you have submitted via this website, or in any personal information that we have displayed, please email:

    We will review your records as soon as possible.

    Third Party links

    This website may contain links to other websites which are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


    We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details when a parent or guardian notifies us that details have been obtained from their child.


    If you have a complaint, please contact us at the following address:

    Customer Relations Executive
    AXA – Global Healthcare
    Phillips House
    Crescent Road
    Tunbridge Wells
    TN1 2PL

    Additional Information

    We will amend this privacy statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.