Your additional health insurance benefits

    • When everything else about your destination is new and unfamiliar, it can be reassuring to know that you have a global insurance expert looking after your health. We believe that great healthcare is about more than paying out for claims and arranging treatment – it’s about supporting members every day.

      At AXA PPP International, our teams are available to support you at any time of the day or night, so you can get the information you need, when you need it most.

      Your support services

      For over 40 years we’ve been protecting the healthcare needs of our members and we know that sometimes it can be unpredictable. That’s why all of our plans offer access to a number of support services:

    • Customer Online

      Customer OnlineWith our online member portal, Customer Online, you’ll have quick access to your claims and benefit statements, as well as your policy documents and membership details. You can check whether you’re covered for particular treatments, submit claims and register to get your claims reimbursed electronically.

    • Evacuation and repatriation

      Evacuation and repatriation iconIn an emergency, you need to know that you can access the treatment you need, wherever you are. That’s why we include cover for evacuation and repatriation as standard on all of our policies. If you need immediate medical treatment that’s not available locally, we can organise for you to be evacuated to an appropriate facility that can provide the care you need.

    • Second opinion service

      Second opinion service iconIf you want the extra reassurance of a second opinion, we can arrange for a team of specialists to carry out an independent review of your diagnosis.

    • Personal case management service

      Personal case management serviceBeing diagnosed with an unusual, sensitive or complex condition can be extremely overwhelming. To help you when you need it most, our personal case management team provides one-to-one support from the moment you’re diagnosed. Plus, we’ve negotiated access to the world’s leading specialists, to help you find the best care for your condition.

    • To see the ways in which our personal case management service is helping our members, take a look at the video:
    • Health at Hand phone line

      Health at Hand phone line iconOur 24/7 helpline, Health at Hand, means that you can get information and support from medical professionals, including nurses and counsellors at any time of the day or night. Our qualified professionals can provide the latest information on specific conditions, medicines and treatments.

    • Online health support

      Online health support iconYou can access support and information to help you make the most of your health every day. From hundreds of health factsheets to a selection of country guides, there’s information and tips for everyone on our Global Living Hub.

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        What will I be covered for?

        For more information about the benefits included in our expatriate health plans, click here.

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        When you need us, we’ll be there

        Thinking of taking out an expatriate health plan with
        AXA PPP International? Take a look at how we support our members when they need us most click here.

    • *Lines are open Monday to Friday, 8am-5pm(UK time).

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.