How to make a claim and receive treatment

    • Call us on +44 (0)1892 596418 or arrange a free callback

    • When you need to make a claim, we’ll be here for you.

      When the time comes and you need to make a claim, contacting us first allows us to give you a smoother claims process. Our customer service teams are based in the UK and USA so there’ll always be someone on hand to discuss your claim, 24 hours a day.

      We try to make claiming simple


      Mini claims process map  

    • Global hospital networks

      At AXA PPP International, we have members in 190 countries around the world and to support them, we have a network of over 11,000 hospitals worldwide. You don’t have to visit a hospital in our network, but if you do receive treatment at one of our hospitals, we can often arrange to settle the bills with them directly, leaving you to concentrate on your recovery.

      Treatment in the USA

      Members with worldwide cover have access to our medical network in the USA. With a vast number of physicians, pharmacies, dental practices and hospitals to choose from across America, we’ll help you access the treatment you need while you’re in the States, all we ask is that you call us first.

      Treatment in the UK

      As a global business firmly established in the UK and part of the countries second biggest health insurer, we have developed an extensive network of hospitals and clinics. So if you find yourself needing treatment in the UK, contact us and we can put you in touch with a provider we trust. Plus if you need to visit a specialist in the UK, you can also make the most of our Fast Track Appointments Service. Our team can find you a specialist experienced in working with your condition. We’ll even book the appointment for you at a convenient time, so all you need to do is turn up.

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      As always I am so impressed with all the ease of placing a new claim and being able to check if paid directly online. Thank you AXA for continuing to cover me for any mishaps in my life.

       

      AXA PPP International member  

       
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        What will I be covered for?

        For more information about the benefits included in our expatriate health plans, click here.



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        When you need us, we’ll be there

        Thinking of taking out an expatriate health plan with
        AXA PPP International? Take a look at how we support our members when they need us most, click here.

    • Call us on +44 (0)1892 596418 or arrange a free callback

    • *Lines are open Monday to Friday, 8am-6pm (UK time).

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.