Customer Online

Your online service portal

Manage your policy online

    • Log in / Register for Customer Online

      Member Login Form

      Don't know your membership or customer number?

      You can find this on your membership card in the format 0000000X or INTL0000000.

      What is this?
    • We want to make managing your health plan simple, without too much paperwork or unnecessary delays. That’s why you should register for Customer Online, our secure member website available anytime, day or night.

      With all of our health plans, you have access to Customer Online - the simple, secure way to manage your policy, make claims and stay in touch.

    • View the short video for your Customer Online service.

    • Helping you to manage your membership

      Customer Online is the easiest way to:

      • Remind yourself about the conditions and treatments covered in your membership handbook
      • Set up electronic payments for eligible claims to get paid faster, directly into your bank account
      • Submit your claim invoices and view your benefit statements
      • Update your contact details so that we can pay your claims, making life easier
      • Ask our friendly advisers a question whenever you need us, wherever you are
      • Search our global network of registered hospitals and medical practitioners