Your claims

    • We've made it as easy as possible to make a claim, so that if you need medical treatment you don't need to worry about hospital bills. Log in to Customer Online to check your treatment is covered, make claims, view claims and benefit statements, and set up electronic payments for reimbursement.

    • Check cover and make a claim

      If you wish AXA PPP International to pay the cost of your in-patient treatment directly to the hospital, please pre-authorise your claim. 

      For out-patient treatment such as a consultation or medical practitioner visit, you'll normally need to pay on the day and then send us your receipt or invoice for a refund.                      

      • How medical bills are paid

        How medical bills are paid

        We do everything we can to settle your bills directly with the hospital. Claims reimbursements can be paid through a local bank in a number of currencies, listed here.

      • View your claims

        Online services icon

        To view your claims and benefit statements, log in to your own secure personalised account on Customer Online, our dedicated members' website. 

    • Need any help?

      Talk to one of our experienced, multi-lingual advisers on

      +44 (0) 1892 707984*

      * Lines are open 24 hours a day, seven days a week.

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.