Our sense checker videos

    • Are you puzzled by the difference between your 'excess' and 'outpatient' allowance, or confused by how to claim on Customer Online?

      We want to make everything about your healthcare cover as straight forward as possible. So to help with this, we've created some simplified 'sense checker' videos, to explain some of our tricky terminology and put our processes into context.

      *Please check your policy documents to know if these descriptions apply to you.

      • Pre-authorisation and making a claim

      • Excess vs outpatient

      • Moratorium

      • Why we request more information

    • Need any help?

      Talk to one of our experienced, multi-lingual advisers on

      +44 (0) 1892 707984*

      * Lines are open 24 hours a day, seven days a week.

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.