• Log in / Register for Customer Online

      Member Login Form

      Don't know your membership or customer number?

      You can find this on your membership card in the format 0000000X or INTL0000000.

      What is this?
    • Everything you need as a member

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      In our members' area, you'll find all the information you need about your international health insurance.

      Our Customer Online website helps you to manage your membership, check your treatment is covered and make claims.

    • What do you want to do?

      • Make a claim

        Make a claim

        For out-patient treatment such as a consultation or medical practitioner visit, you'll normally need to pay on the day and then send us your receipt or invoice for a refund.                      

      • MyGlobe

        Find treatment

        We work with more than 14,000 health providers around the globe. To find one near you, log in to MyGlobe and select your country and nearest city.                      

    • Need any help?

      Talk to one of our experienced, multi-lingual advisers on

      +44 (0) 1892 556274*

      * Lines are open 24 hours a day, seven days a week.

      We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

    • World health news – Zika virus

      Our Q&A on the Zika virus gives you more information if you’re planning to travel around Central and South America.

      Find out more

      For members travelling in infected areas, normal policy terms & conditions apply.