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Privacy and legal

AXA PPP International is a registered trading name of AXA PPP healthcare.

AXA PPP healthcare Limited ("AXA PPP healthcare") is part of the AXA Group of companies, which takes your privacy very seriously. We promise to do all that we can to protect it.

The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of our website.

Any personal information you supply to AXA PPP healthcare via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

This website has links to the websites of other companies within the AXA Group. Each AXA Group company's website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these if you visit their websites.

Regulatory information

AXA PPP healthcare is authorised and regulated by the Financial Services Authority (FSA). The FSA was established by government to provide a single statutory regulator for financial services. The FSA is committed to securing the appropriate degree of protection for consumers and promoting public understanding of the financial system.

The FSA have set out rules which regulate the sale and administration of general insurance which we must follow when we deal with you. Our FSA register number is 202947. This information can be checked by visiting the FSA register which is on their website: www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234 within the UK and Channel Islands or +44 (0)20 7066 1000 if you are calling from outside the UK and Channel Islands.

AXA PPP healthcare is authorised and regulated by the Financial Services Authority and is a recognised insurer in Guernsey.

AXA PPP healthcare is authorised as a category 'A' permit holder by the Jersey Financial Services Commission.

AXA PPP healthcare is a trading name of AXA PPP healthcare limited.

Registered office: 5 Old Broad Street, London EC2N 1DW, United Kingdom.

Registered in England No. 3148119.

Registered VAT number GB 243 6741 60

AXA PPP healthcare is also a participant in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS), a body established by the FSA. The scheme is governed by FSA Rules and may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance.

The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.

Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk

What information do we collect, and how?

The personal information AXA PPP healthcare collects through this website may include details such as your name, e-mail address, postal address, telephone number, date of birth, bank/credit card details and health information.

Personal information is collected by AXA PPP healthcare via this website:

through enquiry, registration and claim forms;
when you purchase any of our products or services;
when you fill out a survey, or vote in a poll on this website;
through applications; and
through feedback forms.

We also collect information that could identify your computer to us (your IP address) and/or that tells us about how you use our website. See the section "Cookies" below.

What will the information be used for?

If we think some of our uses of the information that you give us are unlikely to be clear to you, we will tell you what the uses are before you submit the information to us.

Our uses include marketing and we may share information for this purpose with other AXA Group companies. Very occasionally we may also do this with companies outside the AXA Group with whom we have a business relationship - see the section "Your rights" below.

We will use the information we collect for analytical purposes, and to assist us in improving our website, processes, products and services.

We will use information to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (SOCA).

We may also use other companies to help us provide services to you and to store your information. Many of these are AXA Group companies and some of these companies are based outside the UK, most notably in Switzerland where AXA has a very secure European Data Centre, and in India.

Your rights

AXA PPP healthcare is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals.

Amongst these are:

the right to object to your personal information being used for direct marketing. We will give you the ability to object to this. Where required we will ensure we obtain your consent before undertaking marketing;
the right to request a copy of the personal information AXA PPP healthcare holds about you. To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to AXA PPP healthcare Ltd, at the following address:

Data Protection Manager
AXA PPP healthcare Ltd
PPP House
Vale Road
Tunbridge Wells
Kent
TN1 1BJ

Cookies

AXA PPP healthcare sends cookies to your computer from this website. Cookies are pieces of information that a website transfers to your computer. Cookies can make the web more useful to you by storing information about your preferences on particular websites, which allows website owners to provide more useful features for their users.

AXA PPP healthcare uses cookies and tracking software to monitor customer traffic patterns and site usage in order to develop the design and layout of the site to better meet the needs of visitors to this website. This will include non-specific data such as mouse-movements and pages visited.

Should you wish to restrict the data that we collect through our tracking software, you can alter the cookies settings in your browser.

Errors and omissions

If you believe that there may be an error in any of the information that you have submitted via this website, please email: webmaster@axa-ppp.co.uk.

We will review your records as soon as possible.

Third Party links

This website may contain links to other websites which are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Consent

We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details when a parent or guardian notifies us that details have been obtained from their child.

Complaints

If you have a complaint, please contact us at the following address:

Customer Relations Executive
AXA PPP healthcare
Phillips House
Crescent Road
Tunbridge Wells
TN1 2PL

Additional Information

We will amend this privacy statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.

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